Privacy Policy & Communication Terms

Effective Date: April 2026
Business Name: Lubbock Ambulance
Website: https://lubbockambulance.com/

1. Introduction

At Lubbock Ambulance, we provide professional emergency and non-emergency medical transportation services throughout Lubbock and surrounding areas.

Because our services involve patient care and medical coordination, protecting your personal and health-related information is a top priority.

This policy explains how we collect, use, and safeguard your information when you interact with our website, request transportation, or communicate with our team.

By using our website or submitting your information, you agree to the practices outlined below.

2. Communication & Patient Transport Coordination

When you contact or work with us, you may receive communication related to:

• Transport scheduling and dispatch coordination

• Patient pickup and drop-off details

• Medical transport confirmations

• Customer support and service updates

• Billing or administrative follow-ups

• Feedback or review requests

Communication methods may include:

• Phone calls (primary dispatch communication)

• SMS / MMS (text messaging)

• Email

Message frequency depends on your transport needs and service interaction.

Standard carrier and data rates may apply.

3. Consent & Opt-Out Options

You provide consent when you:

• Request transportation services

• Submit a contact form or inquiry

• Communicate with dispatch or staff

You may opt out of non-essential communications at any time:

• Text Messages: Reply STOP

• Help: Reply HELP

• Direct Contact: Request removal

Important:
Certain communications related to active medical transport or patient care may still be required to ensure safety and service completion.

4. Information We Collect

A. Information You Provide

We may collect:

• Name, phone number, and email

• Patient name and transport details

• Pickup and destination locations

• Medical needs relevant to transport

• Messages, notes, or special instructions

B. Automatically Collected Data

When visiting our website:

• IP address and general location

• Device and browser type

• Pages visited and interaction behavior

C. Patient & Transport Data

Due to the nature of our services, we may collect:

• Transport history and scheduling records

• Medical condition details necessary for safe transport

• Communication between patient, family, and staff

This information helps ensure safe, reliable, and professional patient transportation.

5. Cookies, Tracking & Analytics

We may use tools such as:

• Google Analytics

• Website performance tracking

• Call tracking systems

These tools help us:

• Improve website performance

• Understand service demand

• Enhance user experience

You may manage cookies through your browser settings.

6. How We Use Your Information

We use your information to:

• Coordinate and provide medical transportation

• Communicate with patients, families, and facilities

• Improve service quality and response times

• Maintain operational efficiency

• Ensure safety and compliance

We do not sell personal information.

7. Medical Privacy Considerations

As a medical transportation provider:

• We are required to protect patient-related information

• Certain information may qualify as Protected Health Information (PHI)

• We follow applicable healthcare privacy practices when handling patient data

Information is only used or shared as necessary for treatment, service delivery, or legal requirements.

8. Text Messaging Privacy

If you opt into messaging:

• You may receive scheduling updates or service notifications

• Message frequency varies

• You can opt out anytime

Important:
Your mobile information is never sold or shared for marketing purposes.

We only share data with service providers required to deliver communication or as required by law.

9. Sharing of Information

We only share information when necessary:

Service Providers

We may work with trusted providers for:

• Communication systems

• Website hosting

• Analytics and tracking

These providers are required to protect your data.

Healthcare Coordination

Information may be shared when necessary with:

• Medical facilities

• Care providers

• Authorized personnel involved in patient transport

Only the minimum necessary information is shared.

Legal Requirements

We may disclose information if required to:

• Comply with laws or regulations

• Protect patients and staff

• Prevent fraud or misuse

10. Data Security

We take reasonable steps to protect your information, including:

• Secure systems and monitoring

• Restricted access to sensitive data

• Routine updates and security protocols

However, no system is completely secure.
We recommend limiting sensitive information shared through unsecured channels.

11. Third-Party Links

Our website may include links to external platforms.
We are not responsible for how those platforms handle your data.

12. Data Retention

We retain information only as long as necessary to:

• Provide transportation services

• Maintain operational and medical records

• Meet legal and compliance requirements

When no longer needed, data is securely deleted or anonymized.

13. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Request corrections

• Request deletion (where applicable)

• Opt out of certain communications

To make a request, contact us directly.

14. Children’s Privacy

Our services are not intended for individuals under 18 without guardian involvement.
We do not knowingly collect data from minors without appropriate consent.

15. Policy Updates

We may update this policy as needed to reflect changes in services or regulations.
Updates will be reflected by the revised effective date.

16. Contact Information

For questions regarding this policy:

Lubbock Ambulance
Address: 2743 34th St, Lubbock, TX 79410
Phone: (806) 792-2166
Email: contact@lubbockaidambulance.com
Hours: Open 24/7