Question 1

What if I have an emergency?

Accepted Answer

If your call is an emergency, please contact 911 immediately.

Question 2

Do you provide non-emergency medical transportation (NEMT)?

Accepted Answer

Yes. Lubbock Ambulance provides professional non-emergent transportation with certified and trained medical staff.

Question 3

Are you open 24/7?

Accepted Answer

Yes, we are open 24/7.

Question 4

What areas do you serve?

Accepted Answer

We serve Lubbock and surrounding areas. Longer-distance transport may be available depending on needs and scheduling.

Question 5

Are your ambulances equipped for medical needs during transport?

Accepted Answer

Yes. Our ambulances are equipped to handle medical needs and support safe transportation.

Question 6

Who will be transporting the patient?

Accepted Answer

Certified and trained medical staff focused on quality patient care.

Question 7

How do I request transport?

Accepted Answer

Call (806) 792-2166 or use the website Contact Us form to request scheduling.

Question 8

Do you offer wheelchair or stretcher transport?

Accepted Answer

Wheelchair and stretcher transport are common options. Please share mobility needs when scheduling so we can match the right unit.

Question 9

Do you help with hospital discharges and facility transfers?

Accepted Answer

Yes. We provide safe transport to your destination when scheduled, including discharges and transfers.

Question 10

What info should I have ready when booking?

Accepted Answer

Pickup location, destination, appointment time, mobility needs, and any relevant medical considerations.

Professional EMS Transport Serving Lubbock and Surrounding Areas

Lubbock Aid Ambulance